Pp99 Privacy Policy — Your Information Is Fully Secure

1 Introduction & Scope

Pp99 ("we", "us") takes your privacy seriously. This Privacy Policy explains what information we collect when you use the pp99 website or mobile app, how we process it, and how we protect your rights.

This policy applies to all pp99 services — website browsing, account registration, betting and gaming, payment transactions, bonus usage, and customer support.

If you are under 18, please refrain from using pp99 or submitting any personal information. We do not knowingly collect data from minors.

2 What Information We Collect

Pp99 collects two types of information — what you provide directly, and data generated automatically while you use the platform.

Data Type	Example	Reason for Collection
Identity Information	Name, date of birth, national ID number	KYC Verification & Age Confirmation
Contact Information	Email, mobile number	Account Registration & Communication
Financial Information	Payment methods, transaction history	Deposit & Withdrawal Processing
Usage Data	Game logs, betting history, session duration	Service Improvement & Responsible Gaming
Technical Information	IP address, device type, browser	Security & Fraud Prevention
Cookie Data	Session cookies, preference data	Improving User Experience

We never store your bank account PIN, mobile banking password, or full card number. All payment transactions are processed through secure third-party payment gateways.

3 How We Collect Information

Pp99 collects your information in the following ways:

• Information You Provide Directly: Information you provide directly — through the registration form, KYC uploads, support contact, or profile updates.
• Automatically Collected: Information collected automatically when you access the platform via cookies, web beacons, and log files.
• Payment Providers: When a transaction is completed via bKash, Nagad, or bank, the relevant transaction details are received.
• Public Sources: Data from public databases may be verified when necessary for fraud prevention or legal compliance.

4 Purpose of Data Use

Pp99 uses your information solely for the following purposes:

• To create, manage, and secure your account.
• To process payment transactions, including deposits and withdrawals.
• For KYC verification and age confirmation.
• To provide and improve gaming and betting services.
• To send bonuses and promotional offers (with your consent).
• To detect fraud, money laundering, and duplicate accounts.
• To operate responsible gaming measures.
• To meet legal or regulatory obligations.
• To provide customer support and resolve complaints.

We will always ask for your consent before using your information for marketing purposes. You can opt out of email or SMS notifications at any time.

5 Data Sharing Policy

Pp99 never sells your personal data. However, there are specific circumstances where sharing information may be necessary:

• Payment Providers: Necessary information is shared to complete transactions via bKash, Nagad, Rocket, or bank.
• KYC Partner: Your information may be shared with approved third parties for identity verification purposes.
• Legal Authorities: Providing information under a court order or government directive is a legal obligation.
• Security Auditors: Approved security experts may have limited access to data for the purpose of assessing platform security.

6 Data Retention Period

PP99 does not retain your data longer than necessary. Our general policy is as follows:

• Active account data: retained until the account is closed.
• Financial transaction records: typically 5–7 years, as required by law.
• KYC documents: for a specified period after account closure, as required by regulations.
• Customer support communications: up to 3 years.
• Marketing preferences: removed immediately upon opt-out.

Once the retention period expires, data is securely deleted or anonymized.

7 Your Privacy Rights

Every member of the PP99 platform has the following rights:

To exercise these rights support@pp99.life. We'll respond within 30 days. In some cases, identity verification may be required.

8 Minors' Privacy

PP99 is strictly an 18+ platform. We do not intentionally collect any information from individuals under the age of 18. If we become aware that a minor has accidentally created an account, that account will be immediately closed and all associated data will be deleted.

If you believe your child has created an account on pp99, please contact our support team immediately.

9 Security Measures

PP99 uses industry-standard security technologies and practices to protect your data:

• All data transmissions are protected with TLS 1.3 encryption.
• Stored sensitive data is protected with AES-256 encryption.
• 24/7 monitoring system to detect suspicious access.
• Regular third-party security audits.
• Limited and documented staff access to data.
• Two-factor authentication (2FA) available.

That said, no system on the internet is 100% impenetrable. We do our best to maintain the highest level of security, and in the event of a data breach, we will promptly notify affected users and take all necessary steps.

10 Policy Updates

Pp99 may update this Privacy Policy at any time. For significant changes:

• A notice will be sent to your registered email address.
• A pop-up notice will be shown when you log in to the platform.
• The last updated date at the top of this page will reflect any changes.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

11 Contact

Contact us for any privacy-related questions or requests:

• Email: support@pp99.life
• Live Chat: Available on the platform 24/7
• Response Time: Via email within 24–48 hours